Custom AI Chatbots That Reply in Seconds, Not Hours

An AI chatbot is a software assistant trained on your business knowledge that answers customer questions in seconds with streaming replies, captures leads, and automates workflows 24/7 on your website — without requiring live agents for every conversation.

Add content to a knowledge base by uploading documents (PDF, DOCX, TXT, CSV, Markdown) or pasting a URL to crawl. Enable weekly re-crawl on URL sources to keep pages fresh. When the bot can't answer from your docs, knowledge gaps are flagged — click "Draft in knowledge base" to pre-fill an article from the visitor question and bot reply, then edit and publish.

Yes. When someone says they're done or don't need more help, the AI can offer a friendly "End this conversation?" prompt in the widget. If they confirm, the thread is marked resolved, suggested questions hide, and an AI summary is saved for your team — no awkward silence or abandoned open tickets.

Yes. After a conversation ends, the widget shows a "Request transcript" panel where visitors enter their email and receive a branded copy of the chat — formatted message bubbles with timestamps, delivered through Resend. If they submitted a lead form earlier, their email may be prefilled.

For published chatbots, Save stores changes as a draft — your live website widget keeps the last published version until you click Publish. Unpublished changes are clearly labeled, and you can discard the draft to revert the builder. Every publish creates a version snapshot you can compare or roll back.

The Conversations dashboard lists every session with search and filters. Click any row to open a side panel with the full transcript, source citations, thumbs feedback (including optional comments), lead forms submitted, and the AI resolve summary. Export filtered results to CSV anytime.

After assistant replies, visitors can tap thumbs up or down. A thumbs down can include an optional short comment explaining what was missing — surfaced in analytics and on the conversation detail view so you can improve prompts and knowledge quickly.

Every publish creates a version snapshot. Pick any two versions in the bot builder to see a human-readable diff — system prompt, colors, engagement blocks, models, and more — then restore an older version in one click if needed.

Yes. Build custom forms with text, email, phone, textarea, and select fields. Control when forms appear — before chat, after welcome, or when the AI references them — with validation and antispam built in.

Use the visual workflow builder to connect triggers (chat events, form submissions, document uploads) to actions (send email, create lead, call webhooks, delay, branch on conditions). Start from templates or build from scratch — no coding required.

No. The bot builder, knowledge base, lead forms, and workflow editor are all no-code. Developers can optionally use our REST API, webhooks, and embed SDK for advanced integrations.

Yes. Every form submission is stored in your lead dashboard with search, filtering by bot and form, and links back to the originating conversation. Trigger workflows to route leads to email, Slack, or your CRM via webhooks.

Yes. We're in a private, invite-only beta while we onboard a small cohort each week. Request an invite from the marketing site — we'll set you up with full access. Public pricing and self-serve signup will come at general availability.

Most businesses launch in under 2 minutes: create a bot, add your welcome message, publish, and paste the embed snippet on your site. Visitors get blazing-fast streaming replies right away — add knowledge from file uploads, URL crawls, and workflows as you scale.

Yes. The embeddable widget is mobile-first with blazing-fast streaming, responsive layouts, touch-friendly controls, and a lightweight floater that stays out of the way until visitors open chat.

Yes. Add Google Maps embed URLs in the bot builder. Maps can appear after welcome, on demand, or when the AI references a location marker in conversation.

Yes. Paste any Loom share link (for example loom.com/share/…) in a message or let the AI include it in a reply — the video plays inline in the widget, mobile-friendly and on-brand.

Engagement blocks is the tabbed section in the bot builder for contact cards, FAQ, product/menu cards, surveys (Typeform, Tally, Google Forms), maps, and lead forms. Each block can be triggered after welcome or when the AI emits a marker like [[faq:hours]] or [[contact:hq]].

Yes. Paste Stripe Payment Link or PayPal.me URLs in conversation and they render as rich pay cards — no iframe required. Surveys and maps use compact iframes where needed.

Any business that answers customer questions online: home services, restaurants, retail, automotive, healthcare, professional services, real estate, tourism, and more. If you have FAQs, leads, or locations — NSG Chatbots fits.